Cancellation and Refund Policy
Summit Palm Desert attendees must notify Summit of cancellation request via email to firstname.lastname@example.org.
Attendees whose requests are received within 48 hours after purchase will receive a full refund with no fees.
Attendees whose requests are sent by or on August 31, 2020 will receive 100% credit of amount paid for ticket. Attendees whose requests are sent between September 1 - October 23, 2020 and have paid ticket in full will receive $500 credit.
Terms of Credit:
- Credit must be used by August 31, 2021
- If 100% credit is issued, that credit is used towards same exact room type for 2021 spring flagship, and the price is higher in 2021, Summit will provide a discount in the amount of the price difference.
- Credits are valid for one time use. If the value of the ticket purchased is less than the credit value, the remaining credit value is forfeited.
- Credit may only be used toward a flagship event.
For additional protection, we encourage attendees to purchase travel medical and/or trip cancellation insurance. For example, some of the most popular travel insurance providers are Allianz, GeoBlue and Travel Guard. The attendee’s credit card or employer may also provide certain coverage.
For information about how to contact Summit, please visit our contact page.
Reservation Upgrade Terms and conditions
The following terms and conditions apply to any and all attendee reservations for Summit Palm Desert:
- No changes to reservations are permitted unless they qualify as an upgrade: purchasing a new ticket of greater or equal value to the original purchase.
- Upgrades to tickets are to be executed on the Summit Palm Desert website via the attendee’s event profile, where they will be able to view current availability and process payment.
- Upgrades will be assessed based on the current value of the desired ticket type regardless of any price increases incurred since attendee purchased their original ticket.
- Downgrades to tickets of lesser value than the original ticket purchased are not permitted.
- Roommate requests are honored if the attendee and their desired roommate have both purchased the same room class at the same hotel. Please email email@example.com to inquire about a roommate request.
- Reservation changes of any kind including roommate requests will not be permitted after September 15, 2020.