Advice and answers from the Summit Team

As with many online services, you must have an active email address in order to access your Summit account. Summit also requires that you have access to this email address to reset your account password. This security procedure allows us to protect your account against unauthorized access.

If you've lost access to the email address on your Summit account, we cannot help you regain account access. However, there are some other methods you can try to regain access.

Regaining Summit account access when you still have your account password

If you've lost access to the email address associated with your Summit account but still remember your password, try to sign in to your Summit account and then immediately change your email address.

Regaining Summit account access by contacting your email service provider

If you've lost access to your email address, we recommend that you try contacting your email service provider (ESP) to regain access to your email account. Only your ESP would have the ability and authorization to help you regain access to your email address. Summit is not an ESP, and cannot contact ESPs on your behalf.

Did this answer your question?